Copy of Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
(POST-GAME PRESS CONFERENCE)
This page contains the most common questions we are asked and our answers to those questions.
What apparel is available?
HockeyLife apparel is available in short sleeve tee shirts, long sleeve tee shirts, tank tops, and hoodies.
What size apparel is available?
HockeyLife apparel is typically available in adult sizes small, medium, large, XL and 2XL.
Can I get my apparel in a different size?
If the clothing you want is not available in the size you are looking for, please email us at firstname.lastname@example.org and we will do our best to accommodate your size request.
How do I know what size apparel to order?
Measurements for HockeyLife apparel can be found on our sizing page.
What if my apparel does not fit?
You can exchange your apparel for a different size. All you need to do is return the original garment in an unworn and undamaged condition with the HockeyLife tag still attached.
What if I do not like my apparel?
That's unlikely. But your satisfaction is guaranteed with all our HockeyLife apparel. So if you do not like your clothing for any reason whatsoever, you may return it for a full refund.
For details about our satisfaction guarantee, visit our Satisfaction Guaranteed page.
How are your designs printed?
All of our HockeyLife apparel is screen printed right here in the USA. The use of screen printing - as opposed to direct to garment printing or heat transfers - results in more vibrant design.
I love the NHL "Me and My Dad" apparel. Can I purchase one of those items?
Sorry, due to licensing requirements, we are unable to sell our NHL "Me and My Dad" apparel online.
When will my order be processed?
All orders are normally processed in 1-3 business days.
When will my order ship?
Typically, your order will ship within 1-3 business days.
Can my order be shipped to multiple addresses?
Sorry. We can only ship to one address per order. If you need items shipped to multiple addresses, you will need to place a separate order for each address.
What is a business day?
A business day is any day other than a weekend or Federal holiday.
What forms of payment do you accept?
We accept all major credit cards, PayPal and Apple Pay.
Do you charge sales tax?
By law, we are required to charge local sales tax, if applicable, for all orders shipped to a New York State address. For orders shipped to an address outside of New York State, we do not charge sales tax unless required by law.
How will my order be shipped?
We ship all orders by USPS first class mail or priority mail.
How will I know when my order is shipped?
If you provide an email at checkout, we will email you when your order ships.
Do you offer express shipping?
Express (one or two day service depending on shipping address) USPS shipping is available within the United States for a flat rate of $30.00.
Do you ship internationally?
We only ship to Canada. You should allow 5-10 business days from shipment for delivery. It is the responsibility of our Canadian customers to pay any import and customs duties and fees that apply to the shipment.
For orders within the United States, USPS first class shipping is free. Everyday. Express (one or two day service depending on shipping address) USPS shipping is available within the United States for a flat rate of $30.00. For shipments to Canada, we charge based on the weight of your order.