Copy of Frequently Asked Questions
This page contains the most common questions we are asked and our answers to those questions. If you have a question that is not answered, we want to hear from you.
CONTACT INFORMATION
What is your email address?
Website sales or general inquiries:
info@samrichtees.com
Marketing inquiries:
rob@samrichtees.com
Custom design inquiries:
rob@samrichtees.com
Returns:
returns@samrichtees.com
PRODUCT INFORMATION
What apparel is available?
Our products are available in short and long sleeve tee shirts, tank tops and hoodies.
What size apparel is available?
Our products are typically available in adult sizes small, medium, large, XL and 2XL.
Can I get my apparel in a different size?
If the desired product is not available in the size you are looking for, please email us at info@samrichtees.com and we will let you know if we can accommodate your size request.
How do I know what size apparel to order?
Measurements for all our clothing can be found on our sizing page.
What if my apparel does not fit?
You can exchange your apparel for a different size. All you need to do is return the original item of clothing in an unworn and undamaged condition with the HockeyLife tag still attached to the garment.
What if I do not like my apparel?
That's unlikely. But your satisfaction is guaranteed with all our HockeyLife apparel. So if you do not like your clothing for any reason whatsoever, you may return it for a full refund.
For details about our satisfaction guarantee, visit our Satisfaction Guaranteed page.
How are your designs printed on your apparel?
All of our HockeyLife products are screen printed right here in the USA. The use of screen printing - as opposed to direct to garment printing or heat transfers - results in more vibrant apparel.
I love the NHL "Me and My Dad" apparel. Can I purchase one of those items?
Sorry, due to licensing requirements, we are unable to sell our NHL "Me and My Dad" apparel online.
Can I purchase Island Empanada apparel?
Sorry, you must purchase apparel directly from Island Empanada.
ORDERS
When will my order be processed?
All orders are processed by the next business day.
When will my order ship?
For items in stock, your order will ship by the next business day after the order is processed. For items that are not then in stock, your order will normally ship within 7-10 days after the order is processed.
How do I know if my item is in stock when I place my order?
For items in stock, the product description states that it will normally ship on the next business day. For items that are not then in stock, the product description states it will normally ship within 7-10 days.
Can one order be shipped to multiple addresses?
Sorry. We can only ship to one address per order. If you need items shipped to multiple addresses, you will need to place a separate order for each address.
What is a business day?
A business day is any day other than a weekend or Federal holiday.
PAYMENTS
What forms of payment do you accept?
We accept all major credit cards, PayPal and Apple Pay.
Do you charge sales tax?
By law, we are required to charge local sales tax, if applicable, for all orders shipped to a New York State address. We are currently not required to charge any New York State sales tax on our clothing. For orders shipped to an address outside of New York State, we do not charge sales tax unless required by law.
SHIPPING
How will my order be shipped?
We ship all orders by USPS first class mail.
Do you offer express shipping?
Express (one or two day service depending on shipping address) USPS shipping is available within the United States for a flat rate of $30.00.
Do you ship internationally?
We only ship to Canada. You should allow 5-10 business days for delivery. It is the responsibility of our Canadian customers to pay any import and customs duties and fees that apply to the shipment.
How much do you charge for shipping?
For orders within the United States, USPS first class shipping is free. Everyday. Express (one or two day service depending on shipping address) USPS shipping is available within the United States for a flat rate of $30.00. For shipments to Canada, we charge based on the number of items to be shipped.
